At Kalpathy Store, we prioritize customer satisfaction by ensuring that you receive high-quality products. While we do not offer refunds, we provide a replacement for any damaged or spoiled products, or an alternative product of equal value, subject to product availability.
Replacement Policy:
- If your product is spoiled or damaged upon delivery, you are eligible for a replacement or an alternative product of equal value.
- To initiate a replacement request, please contact us within 24 hours of receiving the product.
- Send an email to contact@kalpathystore.com with the details of the issue, including photos of the damaged product. We will review your request and notify you of the replacement status.
What is Not Covered:
- Fragile items such as Kai Murukku and Vadgam may break during transit. These items cannot be replaced.
- Kalpathy Store is not responsible for damage or leakage caused during customs inspection, and replacements will not be provided for such cases.
Special Considerations:
- Dairy products such as Ghee and milk sweets cannot be shipped to European countries. We will offer an alternative or replacement if such products are ordered.
- Nut-based products cannot be shipped to the UK due to customs regulations. Alternatives or replacements will be provided.
Cancellation Policy:
- Cancellations must be requested within 3 hours of placing the order.
- If cancellations are made after this period, 50% of the order value may be deducted, as preparations will have already begun.
For any concerns, feel free to reach out to us at contact@kalpathystore.com.